Last Updated: 11/11/2025

REFUND/RETURN/EXCHANGE POLICY:

• • 1. Once a value is debited from customer card or bank account and Gradify has received the payment the customer has within 7 working days to claim the refund for attending classes and Study material.

    2. If due to technical error transaction performed by customer on the Gradify Website an amount has been charged to customer card or bank account and a value is not delivered within 24 hours of the completion of the transaction. You shall inform us by email. You are required to provide details associated with the transaction like Transaction value, Transaction date, Order number, etc. for our investigation. The solution will be provided within 7 working days of the request raised.

CANCELLATION POLICY:

• We understand that there might be situations where you wish to cancel a product or service acquisition and receive a refund. To ensure clarity and transparency, we have established certain guidelines for cancellation and refunds that you should be aware of:

  1. Cancellation Request Timeframe: If you decide to cancel your product or service acquisition and seek a refund, it’s important to note that each product or service has a specific cancellation timeframe. The maximum period for making a cancellation request is generally 7 days, but this can vary depending on the nature of the product or service you have availed.

  2. Exceptions to Cancellation: There are certain categories that do not fall under our cancellation and refund policy. Due to the nature of these services, cancellation and refunds are not entertained for these transactions.

  3. Cancellation Process: To initiate a cancellation and refund request, you must reach out to us through our support email or by contacting our support center. These are the only valid channels for making such requests.

  4. Processing Time: The entire cancellation and refund process may take up to 7 days to be completed. During this time, we will work diligently to process your request and ensure a smooth resolution.

  5. Refund Transaction: Once your cancellation is approved and processed, the refunded amount will be credited back to your original payment source. We recommend staying in touch with your bank to track the refund progress.

  6. Partial or Full Refunds: The refund amount can be partial or full, depending on our company policy for the specific product or service. For more detailed information about the refund process, you should review the relevant cancellation policy rules provided by the company.

  We prioritize your understanding and satisfaction, and we are committed to guiding you through the cancellation and refund process. Please keep these guidelines in mind when considering cancellations and refunds for your transactions. If you have any further questions or need assistance, don’t hesitate to contact us through our support channels.

  Please note that the specifics of this clause, including timeframes and refund methods, are subject to our policies and may be adjusted as needed. We are committed to maintaining clear communication and a hassle-free experience for all parties involved.